Where and how we will deliver your order

Shipping cost is included in the price of the goods claimed in our online
store.

Information to the customers from Europe, Asia, Middle East, Australia, New Zealand

The delivery cost is already included in the item price in our webshop for the following parts of the world- Europe, Asia, Middle East, Australia, New Zealand.

We offer fast delivery to any part of Europe also Russia, CIS countries
(Ukraine, Belarus, Moldova ... ) some orders are available for USA and other
countries via express mail EMS "door to door" with tracking. All  Goods
purchased in our online store are delivered to you through international service
EMS, courier will deliver your package directly to the address you specify when
ordering.

 

Information to the customers from Central Asia

To the countries of Central Asia, we deliver the orders or Express-mail EMS through our representative in Europe (strollers, car seats, high-low bed & chairs) for the additional cost, either by air-mail directly from Japan, to be sent by air-mail is possible only orders containing goods of small size (clothes etc).


Information to the customers from America
For customers from America shipping directly from Japan Express-mail EMS is availavle for the following goods - strollers, car seats for children from 12 months and more..

To America, goods like car seats with 0-4 years, high-low bed and chairs, can be delivered only by Express-mail EMS through our representative in Europe for additional cost.

Information to the customers from Africa

If you want to buy any product from our shop and want to it be sent to African country, please contact us for additional information about the delivery to your country and its cost.

We do not ship orders by COD! This method of delivery is neither service from Japan !

We will provide you with a link to track your package online.

Express Mail Service (EMS) - is a service of express delivery shipments,
provided more than 190 countries.

Delivery time

Orders are sent by us after receipt of payment.

Delivery to Europe from 5-7 days.

Delivery to America from 5-7 days.

Delivery to Russia takes about 7-12 days, depending on the remoteness of the
settlements. For more remote areas of Russia (Primorye, Kamchatka, Sakhalin
....) delivery time varies from 12-14 days.

Information on customs duties for clients from Russia and some other European countries

Your order is delivered by mail EMS, are exempt from customs duty.

Important

Our company before submitting your order, check it for safety and
performance, and only after this form to send your order. Sending you a
defective product by our company are strictly excluded.

You must

Upon receipt of your order, you have to check its safety in the presence of
the courier service EMS! If you notice any problem, a breakdown product, then
immediately take pictures of the goods from the visible parts and the floor
immediately to report the damage to the EMS service in your country, while
sending us pictures of the floor. Otherwise, the application of the flawed
product will not be accepted!

Our Guarantee

Our company NTC Co., Ltd is registered in Japan with a number №
2103-01-001050 and is engaged in this activity for many years.

Your order is always insured when sending.

Insurance is completely takes over by our company. The whole process of
buying and shipping of your order is under the direct control of our company in
Japan.


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